AI-Driven Agents, Human-Centered Service

The future of contact centers is being shaped by rapid technological advancements and increasing customer expectations.

This CX Network webinar series will explore the emerging trends and innovations that will redefine the contact center landscape, and how they will impact contact center leaders and agents. 

For the first time, CX Network's CX Horizons annual research report found that agentic AI and AI agents are a top 10 CX trend. Similarly Gartner predicts agentic AI will resolve up to 80 percent of common customer service queries by 2029. It seems clear where the market is headed.

At the same time, however, our research found that 36 percent practitioners say generative and agentic AI will require their teams to upskill, and proving ROI of CX investments is the number one challenge facing our community. 

In this series, our speakers will take a look at the practicalities of successful agentic AI implementation to cut resolution times and customer effort, while maintaining consumer trust and a high level of service. We'll delve into how to achieve - and prove - ROI from your AI investments and how to ensure your team is ready for the switch.

Join All Access: Future Contact Centers 2026 to explore the latest trends - from AI agents to advanced analytics - and discover the strategies you need to stay ahead and drive success in the years to come.